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Secure Document Storage and Tracking F.A.Q.

Q. Why should I store my documents with Command Records Management, rather than in a self-storage facility?

A.There are many advantages to storing your business critical documents with Command Records Management. First, you avoid the inconvenience of having to send a staff member to a storage shed to retrieve your files (Command Records Management offers secure delivery and retrieval services), which can interfere with their normal daily duties. Second, all of the boxes that are stored at Command Records Management are barcoded, tracked, and catalogued in our secure online system. When you store your documents at Command Records Management, you can rest assured knowing your highly sensitive materials are safe and easy to access.

Q. Am I able to access to my records 24 hours a day?

A. We have staff available on call, 24 hours a day, 7 days a week. Please contact our offices toll free at 1-888-335-3379 for immediate assistance. Clients can also manage their records using the Command Online web portal.

Q. What types of businesses use your secure storage facility?

A. Large and small businesses utilize our secure document storage facility and records management system. These include accounting firms, government agencies, medical offices, lawyers, and banks. There is no special type of business that is required to use our service; our facilities are designed to provide any business with a safe and secure environment to store and manage their data from more effectively.

Q. How can I track my records while they are in storage?

A. All of the boxes of data that are stored in our facility are barcoded and input into our secure online tracking database. As a client, you are given secure access to this web portal, which enables you to schedule document retrieval and delivery services. You are also able to monitor any of the activity associated with your data, including who has the authority to access your files, and when they were last pulled out of storage.

Q. Where is your secure storage facility located?

A. The Command Records Management secure storage facility is located at 100 Piccadilly Street and
552 Clarke Road, in London, Ontario.