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Frequently Asked Questions By Service

Information Retrieval Services F.A.Q.

Q. How do I submit a request for document retrieval services from Command Records Management?

A. You can submit your request for document retrieval by fax, phone, or email.

Q. How quickly are requests filled?

A. Requests will be filled within the hour or the following business day, depending on the nature of the request.

Q. If I know exactly what I'm looking for and can reference the document that contains the information I'm after, can you provide me with the information over the phone?

A. Yes. Simple requests for data from specifically referenced documents can be provided over the telephone immediately.

Q. How can I expect to receive my documents after requesting them for retrieval?

A. Command Records Management transports documents that have been requested for delivery inside a secure vehicle. Our transportation fleet was designed specifically for this task and thus, each vehicle is equipped with a number of advanced security features. Our transport fleet drivers are uniformed, bonded, and experienced professionals.

Q. Can I monitor my records online?

A. Yes. Clients can access file records 24/7 using our secure online database system, Command Online.